Terms & Conditions

Acceptance of goods shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted.

TheCoolingShop.com is a trading name of JLT Computers Ltd.

(1.0) Payment and Price
The vendor reserves the right to vary the quoted price of the goods by upward additions in accordance with the market conditions at the date of actual supply and the purchaser shall pay such additions in addition to the quoted price.  Price Lists do not constitute an offer. No contract exists between you and the vendor for the sale of any goods until the vendor has received and accepted your order and the vendor has received payment in full (in cleared funds). If the price quoted does change, we provide the consumer with the corresponding right to cancel the contract if the final price is too high in relation to the price quoted.

(2.0) Availability of goods
The vendor will use its best endeavors to comply with the date named for dispatch or delivery. Delivery dates are given and intended as estimate only and is not to be the essence of contract. If the purchase includes items which are not available or any other causes beyond the vendor's control, the vendor will contact the purchaser as soon as possible giving the purchaser an option to cancel the contract. 

(3.0) Property and Risk
For so long as any amounts remain owing from the purchaser to the vendor (whether immediately due or not) title to the property of the goods shall remain in the vendor and ownership will not pass to the purchaser until the vendor has received payment in full. In the event of the purchaser reselling the goods, if the vendor has not received all amounts owing to it the purchaser shall account to the vendor for the proceeds of any such sale and meanwhile will hold all proceeds of such sale of such goods upon trust of the vendor until the vendor have received such amounts in full. The vendor shall have the right to trace all proceeds via an authorised county court order. 

(4.0) Design Variation
Whilst the vendor makes every effort to ensure that the goods supplied correspond to in every effect with the sample, specification or description provided as the case may be, the vendor is not responsible for the minor variations in specification in colour or other design features, and no such minor variation shall entire the purchaser to rescind the contracts or shall be the subject of any claim against the vendor by the purchaser. If any major changes to the purchase occur we will contact the consumer and provide the opportunity to accept or cancel the order if required.

(5.0) Claims
No liability for any claim for damage or non-functionality shall be accepted unless the purchaser notifies the vendor in writing within seven days of delivery. This period may be extended at the sole discretion of the vendor where the manufacturer's replacement policy extends the deadline.

No liability for any claim for missing items such as manuals, etc shall be accepted unless the purchaser notifies the vendor in writing within seven days of delivery.

No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the purchaser given on the delivery note unless the vendor is notified in writing by the purchaser within seven days of delivery.

In the case of active third party on-site maintenance contracts, the purchaser accepts an obligation to use the services of the contracted third party to resolve claims.

In the case of manufacturers who operate direct product support and returns procedures, we recommend the purchaser to process their claim directly through the manufacturer.

(6.0) Guarantee
The purchaser shall, unless otherwise, in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred during the guarantee period. 

(7.0) Returned Goods
Please ensure that all parts, CD's cables and packaging etc are returned along with the item(s). Please ensure the product(s) is well packed and in good condition. It is the sender's responsibility if the item(s) is lost during transit to us, so please us adequate postage services and tracking facilities such as Royal Mail Special Delivery. Please be aware that if we find the returned item is in working order, we will need to resell it as a B grade item, and therefore your order may be subject up to a 10% restocking charge. Any downward or upward variation of this restocking charge shall be at the sole discretion of the vendor. Items which arrive in bad condition or with missing parts will either be subject to higher surcharges or returned back to customer.  We only charge for costs incurred, such as bank fees and postage fees etc.

Purchases which have been informed to us by written cancellation within 7 days of receipt, which haven't been opened or used will get a 100% refund as denoted by general UK law. A copy of your right to cancel is included and stated on all order confirmations / emails, providing the consumer with seven working days, starting from the day after delivery, these rights come from the Distance Selling Regulations 2000.

- Except in the case of faulty goods the customer will be required to pay for the return postage charges. 
- No credit shall be allowed for goods until they have been received complete. 
- A Full Credit will only be given on items returned where possible within 30 Days from Purchase. 

Please note (1) we are unable to accept unwanted items which have been made to order (customised cases, coolers, tubing / cable sleeving cut to order) special order items. If you intend to return items such as headphones please do not open the goods due to hygiene reasons.

Please note (2): All sales made to businesses / business customers fall outside the 7 day unwanted items Distance selling regulation and (any) unwanted item cannot be returned unless they have written authorisation from the management. (Restocking fees of upto 30% or a minimum of £10 will apply).

(8.0) Consequential Loss
The extent of the vendor liability on the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and the vendor shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or any customer of the purchaser and whether direct, indirect, consequential, or however else arising.  We will not be responsible for any data loss howsoever arising.  The consumer should take all reasonable precausions - we recommend to backup your data on a regular basis.

WATERCOOLING: Please be aware that we cannot be held responsible due to damage caused to your PC or equipment arising from the use of our watercooling products etc. Watercooling is a very high risk cooling solution, and therefore you must use it at your own risk and take nessessary messures to protect your system in the case of failure. Please use only Distilled water in our systems, as it has low conductivity properties, and doesn't contain residues found in tap water which can block the system. Additives should as Water Wetter will void your warranty, as they can contain chemicals which are potentially damaging to plastics.

(9.0) Law
- If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.
- In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.